Terms of Service
Last Updated: October 15, 2026 • Version 3.3 (Effective Immediately)
Eventdio is a product operated by QAXPRO TECH LLP.
eventdio provides self-service event storefront software, digital QR ticketing tools, gate check-in scanners, and roster management software. eventdio is NOT an event organizer, promoter, or ticket reseller. All events listed on eventdio.com are hosted and operated independently by third-party storefront owners ("Organizers").
Table of Contents
1. Acceptance of Terms & Facilitator Status
By accessing, browsing, creating a storefront, or purchasing a ticket through eventdio (operated at eventdio.com and associated mobile check-in applications), you ("User", "Attendee", or "Organizer") agree to be legally bound by these Terms of Service and our Privacy Policy.
eventdio operates solely as a software technology platform connecting event creators with prospective attendees. We do not inspect venue safety, verify entertainment permits, manage physical crowd control, or participate in the direct management of events.
2. Organizer Storefront Accounts & Compliance
Event creators who initialize a Storefront on eventdio represent and warrant that:
- All storefront information, contact email, WhatsApp notification number, event titles, descriptions, and venue locations are accurate and kept up to date.
- They hold all mandatory local police permissions, municipality licenses, noise permits, fire safety clearances, and liquor licenses required to conduct listed events.
- They comply with applicable GST, income tax, and local commercial taxation laws regarding ticket revenues collected.
- They maintain full responsibility for attendee safety, venue accessibility, medical provisions, and emergency evacuation protocols.
3. Ticket Purchases, QR Code Verification & Entry
Upon successful checkout or free registration, eventdio generates a unique digital pass containing a secure QR code.
- Gate Scan Finality: Entry to the event venue is validated via gate scan using the eventdio scanner mobile app. Each QR code is single-use unless specified otherwise by the host. eventdio is not responsible for duplicated, screenshot-shared, or stolen QR passes.
- Dynamic Form Inputs: Attendees agree to supply valid personal information (Name, Email, Mobile Number, and custom host fields). Providing false identity information may result in ticket invalidation at gate entry.
- Age & Venue Rules: Attendees must adhere to all age limitations, dress codes, and conduct policies established by the Organizer. Organizers reserve the right to deny admission without refund for rule violations.
4. Payments, Platform Fees, Promo Codes & Refund Policy
All online payments are securely processed through integrated, RBI-regulated payment gateways (currently Razorpay and PayU), accepting UPI, cards and other supported methods. Ticket amounts paid by attendees are collected through eventdio's payment gateway account and paid out to the Organizer as described in Section 5. See our Refund & Cancellation Policy for refund timelines.
Refunds & Cancellations:
1. Organizer Discretion: Ticket refund eligibility is set individually by each Storefront Organizer. Attendees seeking a refund must contact the storefront host directly.
2. Platform Service Fees: Platform technology and gateway processing fees are non-refundable.
3. Event Cancellations: If an event is cancelled by the Organizer, the Organizer is solely obligated to refund registered attendees. Where ticket revenue for that event has not yet been paid out, eventdio may, at its discretion, use it to refund attendees on the Organizer's behalf. eventdio holds ticket revenue only until it is paid out to the Organizer and is not liable for chargebacks or refunds the Organizer fails to issue.
4. Promo Codes: Promotional discount coupons are validated dynamically. Fraudulent exploitation or automated tampering with discount codes voids affected ticket bookings.
5. Organizer Payouts, Settlement Period, Bank Account & KYC
To receive payouts of ticket revenue, every Organizer that sells paid tickets must provide the following and keep it up to date:
- Bank account details: account holder name, account number, IFSC and bank/branch. The account must be in the name of the Organizer or its registered entity; payouts are not made to third-party accounts.
- KYC for individuals: PAN card and one government photo ID / address proof (passport, voter ID, driving licence or masked Aadhaar).
- KYC for organisations (trusts, societies, clubs, associations, firms, LLPs and companies): PAN of the organisation, its registration document (registration certificate, trust deed, society/club registration or incorporation certificate), PAN and photo ID of the authorised signatory, and a letter or resolution authorising that signatory where applicable.
- GSTIN, where the Organizer is registered under GST.
1. Bank and KYC details are handled offline: eventdio does not collect bank account or KYC details through the website or app. Send them to support@eventdio.com from the email address registered on your storefront. The eventdio team verifies them offline: we may call the storefront's registered phone number, ask for original or additional documents, or send a small test transfer to confirm the account. eventdio will never ask for your bank passwords, OTPs, card PINs or UPI PINs.
2. Verification first: Payouts are released only after the bank and KYC details have been received and verified. Until then, ticket revenue is held and not paid out; no interest accrues on amounts held.
3. 3-day settlement period: Ticket revenue becomes eligible for payout only after a settlement period of 3 days (India time): money collected on a given day becomes eligible from the start of the third day after it. For example, payments received on 13 October become eligible on 16 October. This allows the payment gateway to settle funds and for failed, reversed or disputed payments to surface. Revenue still within this period is shown as "in settlement" and is included in a later payout.
4. Payout amount and instalments: Ticket sales, less eventdio's platform fee (where the Organizer bears it), applicable payment gateway charges, taxes (including GST on fees), refunds, chargebacks and any tax deducted or collected at source as required by law. eventdio may pay the eligible amount in one or more instalments, on the schedule it communicates. A payout statement (remittance advice) is issued for each completed payout and can be downloaded from the Payouts page of your dashboard.
5. Holds and set-off: eventdio may withhold, delay or set off a payout where KYC is incomplete or incorrect, an event is cancelled, postponed or disputed, chargebacks or refund requests are pending, fraud or a breach of these Terms is suspected, or a payment partner, bank or authority requires it. eventdio may request additional documents at any time and may report transactions to authorities where required by law.
6. Accuracy and changes: The Organizer is responsible for the accuracy of the details provided. eventdio is not liable for losses arising from incorrect or outdated bank details supplied by the Organizer. Changes to bank details must be requested by email from the Organizer's registered email address and are verified offline, as above, before they are used.
7. Use of details: Bank and KYC details are used only for verification, payouts and legal compliance, as described in our Privacy Policy.
6. WhatsApp, SMS & Communication Consent
By registering for an event or creating a storefront, you explicitly consent to receive transactional communications, including ticket QR download links, payment receipts, gate validation updates, and event postponement alerts, via Email, SMS, and WhatsApp API notifications. You may opt out of promotional messages at any time.
7. Prohibited Conduct & Account Termination
Users and Organizers are strictly prohibited from:
- Listing fake, fraudulent, deceptive, or non-existent events.
- Reselling, scalping, or counterfeiting digital QR ticket passes for commercial gain.
- Posting illegal, hate speech, offensive, or copyright-infringing images/banners in Storefront Studio.
- Attempting to reverse engineer, scrape, or exploit the eventdio platform API, mobile app, or database infrastructure.
eventdio reserves the right to immediately suspend or permanently delete any Storefront or user account found violating these policies without prior notice.
8. Intellectual Property Rights
The eventdio name, logo (`EventdioMark`), domain, source code, user interface designs, and mobile apps are the exclusive intellectual property of eventdio. Organizers retain ownership of uploaded brand logos and event photos, but grant eventdio a worldwide, royalty-free license to render and display them on storefront pages, public URLs, and promotional materials.
9. Limitation of Liability & Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVENTDIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SOFTWARE DEVELOPERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES RESULTING FROM:
- EVENT CANCELLATION, RESCHEDULING, OR VENUE MODIFICATIONS.
- PERSONAL INJURY, PROPERTY DAMAGE, OR SECURITY LAPSES AT EVENT VENUES.
- PAYMENT GATEWAY DISRUPTIONS, BANK TRANSFER DELAYS, OR CHARGEBACKS.
- UNAUTHORIZED ACCESS TO ATTENDEE OR ORGANIZER ACCOUNTS.
Organizers agree to defend, indemnify, and hold harmless eventdio from any claims, legal proceedings, damages, losses, or legal fees resulting from listed events or breach of these Terms.
10. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. Any dispute arising out of or in connection with these Terms — including any question regarding its existence, validity, or termination — shall first be attempted to be resolved amicably between the parties.
Failing amicable resolution within 30 days, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by QAXPRO TECH LLP. The seat and venue of arbitration shall be Kochi, Kerala, India, and the language of arbitration shall be English. Subject to the arbitration agreement in this section, the courts at Kochi, Kerala shall have exclusive jurisdiction.
If you have questions, legal inquiries, or notice storefront policy violations, please reach out to our team at support@eventdio.com.